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Posted: Mon, April 16, 2007
VoIP 'not yet suitable for mainstream adoption' say consultants
Voice-over internet protocol (VoIP) is not yet ready for mass use, claims a new Forrester report.
The consultancy claims that the majority of European consumers have heard of VoIP, but only 8 per cent have ever tried using it.
These individuals are predominantly technologically literate young men calling friends over their PC, although several large retailers have attempted to broaden the popularity of VoIP by introducing
handsets that work independently of a computer, according to the firm.
Forrester warns that ongoing concerns over poor call quality and the complications involved in setting up VoIP programmes mean that the technology is not yet suitable for mainstream use.
"Consumers choose VoIP because it offers select zero or low-cost alternatives to expensive phone calls that telcos cannot beat," said senior Forrester analyst Zayera Khan.
"Current web-based VoIP offers have attracted tech-savvy consumers, but in order to also attract mainstream consumers, VoIP vendors Google, ICQ, Microsoft, Skype, and Yahoo! have to radically improve the experience," he added.
© Adfero Ltd
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Cymraeg
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