Date: 2010-05-12 Category: Events

The Future of Services

Thursday 10th June 2010
6.30 - 8.30pm Doors open 6pm

Robert Recorde Room, Faraday Building, Swansea University

Guest Speaker: Chris Tofts, concinnitās ltd

Services dominate economies world-wide. They are identified economic activities which extend from the provision of human-centred activities such as nursing support, through to its application as a form of business model in the supply of advanced manufactured goods such as aero-engines.

In the post-war period, manufactured goods have averaged a year-on-year productivity improvement of 3. Sadly, the record of service-oriented systems has not been so strong. As our economy becomes ever more dominated by the service delivery model of activity, how will future improvements in well-being be achieved?

This talk will discuss the opportunities offered by a service-dominated world alongside solutions required to achieve the potential returns i.e. the implementation of a science of services in order to improve the delivery of effective agile services in the public and private sectors.

About the speaker

Chris Tofts spent 10 years as a lead researcher in the development of Services Science for Hewlett Packard’s European Research Centre in Bristol, and working on the negotiation of very large service outsourcing contracts for HP’s Services division worldwide. He acted as a lead evangelist for, and within, HP with the emerging Service Science, Management and Engineering SSME community.

Currently he is the technical lead with concinnitās ltd, a service analytics start-up company based is Bristol. He also holds the position of Visiting Professor at Swansea University with a particular interest in its Service Science Initiative SSI.

Links for more information

cs.swansea.ac.uk/SSI, www.ssmenetuk.org/

Following the presentation there will be a buffet and an opportunity to network with delegates and presenters.

This event forms part of the Software Alliance Wales programme and is open to all, however we would recommend advance booking.